Returns & Exchanges

At ELEVEN, we want you to love your beauty routine; if a product isn't the right fit, you can return it within 30 days of purchase. We offer seamless returns and exchanges to ensure your skincare and cosmetic journey remains effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the products in their original packaging, ensuring all caps are tightened to prevent leaks during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.